Question 1

Where do you ship from?

Accepted Answer

We ship all orders from our warehouse in Sydney.

Question 2

How long does it take to receive my order?

Accepted Answer

All in-stock orders are dispatched within 24 business hours of payment. Typically, orders take 1–5 days to arrive depending on your location.

Question 3

Do I get a tracking number?

Accepted Answer

Yes, all orders are sent with an AusPost tracking number.

Question 4

What happens if my order doesn't arrive?

Accepted Answer

In the unlikely case your order doesn't arrive, we offer a full reship of your order. As we ship all orders domestically, there is no risk of customs issues.

Question 5

Are packages sent securely?

Accepted Answer

Yes, all packages are sent to ensure the safety and privacy of your order.

Question 6

Does your shipping method protect the peptides?

Accepted Answer

Yes, all our peptides are sent lyophilised (freeze-dried) and kept away from direct sunlight to guarantee the efficacy of the product.

Question 7

Can I cancel my order?

Accepted Answer

If your order has not yet been dispatched, you have the option to cancel and receive a full refund.

Question 8

How should I store my peptides?

Accepted Answer

Once you have reconstituted your peptides, you should store them in refrigerated conditions. Reconstituted peptides will last a minimum of 4 weeks under these conditions.

Question 9

What purity are your peptides?

Accepted Answer

Our peptides are 99%+ purity and free of heavy metals and other contaminants. We only work with the world’s finest manufacturers and perform regular third-party lab testing to maintain high standards.

FAQ

Frequently asked questions